Refund Policy

Last updated: 2 June 2026. This policy preserves Australian Consumer Law rights.

14-day Trial

Self-serve Aspire 2: CMS subscriptions start with a 14-day free trial. Billing is handled by Stripe and the first subscription charge is due after the trial unless you cancel before the trial ends.

14-day First-charge Refund

If you are unhappy with Aspire 2: CMS after your first paid subscription charge, email billing@aspire2cms.com within 14 days of that charge and we will refund that first paid subscription charge.

After The First 14 Days

After that first 14-day refund window, subscription fees are not refunded for partial months, unused time, change of mind, or failure to use the service, unless we agree otherwise or a refund is required by law.

Annual Plans

If annual self-serve plans are introduced, the same 14-day first-charge refund window applies to the first annual charge unless the checkout or quote states a different refund rule that is allowed by law.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, remedy, or right that cannot be excluded under the Australian Consumer Law. If the service fails to meet a non-excludable guarantee, you may be entitled to a remedy.

How Refunds Are Paid

Refunds are generally processed through Stripe back to the original payment method. Processing times depend on Stripe and your bank or card provider.

Custom Work

Bespoke or custom-site work is handled under a separate quote, statement of work, or client agreement. This self-serve subscription refund policy does not automatically apply to that work.